Support & Consultancy

Any problems you experience will be dealt with swiftly by our team of experienced engineers. We will manage the issue until it is resolved – if this involves contacting other suppliers, manufacturers or service providers we will look after it without bothering you. We do not pass the buck!

  • Helpdesk – Call 08456 773 007 and our friendly and intelligent engineers will talk you or your staff through the problems in an efficient but understandable fashion.
  • Online Support – Our engineers will, with permission, take control of your PC over the Internet and resolve the issue remotely while you get on with your work.
  • Onsite Support – If we think it’s necessary or at your request we will dispatch a rapid response engineer to attend to the problem on site. This engineer will be fully appraised of the issue.

We keep abreast of the latest technology so that our customers can be sure their business is always as competitive as possible. Expect concise and informative updates on the latest technology whenever we find something that we, with our detailed knowledge of your set-up, know you could benefit from. You will need to read and print our Service Level Agreement and Data Protection (click here). Please sign and return to us via email, fax (08456 773 008) or post, before the service can commence.

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